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Commonly asked questions > Layby's, Refunds, Cancellations & Deposits > What is your refund/cancellation policy?

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Cancellation of your order:  All cancellations of orders must be provided 7 days prior to your delivery and will incur a $25.00 administration fee.

Refunds are not available if you have changed your mind about a particular purchase, so please choose carefully.

If you have paid a deposit on a tank, this is refundable but we do charge a $25.00 administration fee.  For further information on deposits please view "How long do we hold the price if a deposit has been paid?"

There are no refunds available with steel tanks - as these are custom built for each order, we are unable to provide a refund once an order has been placed.

 

Cancelling a purchase of a Seconds Tank:  Second Grade Tanks (A2 & A3) are non-refundable.

 

Refunds on Tanks:  once your tank is delivered, there are no returns or refunds available.

 

Refunds on pumps & accessories:  We are more than happy to refund your money on a purchased pump or other tank accessories providing they are returned in original condition and their original packaging. This may be done within three months of receiving your goods.  After three months no refund is available.

If the item is something we do not normally keep in stock, and was ordered specifically for your order, this is non-refundable.

 

Faulty Product:  Should any goods be found faulty, please give us a call.  Please make sure you have a copy of your receipt and your guarantee form.

 

 Issue 3 - 14/12/10